New Delhi39 minutes ago
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A video of the company’s scooter being broken in front of Ola Electric’s service center has surfaced. The customer had purchased this Ola scooter only a month ago, for which the service center handed him a bill of Rs 90,000. Angered by this, the customer broke the e-scooter by hitting it with a hammer in front of the company’s service centre.
A friend of the customer has made a video of this and shared it on social media platform X, which is going viral. Many social media users have given their reactions on the viral video. Many users have tagged comedian Kunal Kamra while posting this video from their account.
Bought an electric scooter only a month ago In the video, a person is seen breaking a blue colored Ola electric scooter with a hammer. The person who recorded the video can be heard saying that the owner of the scooter is breaking the scooter he bought a month ago because the company billed him Rs 90,000 for servicing. However, Dainik Bhaskar does not confirm the location and claims of this video.
People tagged comedian Kunal Kamra No reaction from the company has been revealed yet on the matter. At the same time, users on social media are blaming Ola for its poor service, while some are calling it fake and saying that the bill document should have been shown. This could also be an attempt to tarnish the company’s image. Some users also linked this incident to corruption.
This video has gone viral a few days after the incident, when comedian Kunal Kamra openly criticized Ola Electric and its CEO Bhavish Aggarwal over poor service. Kamra posted a picture of several Ola electric scooters, which were parked together for repair.
Is this what people deserve: Kamra Kunal Kamra wrote on X with a picture of scooters waiting for repair, ‘Do Indian consumers have a voice? Is this what they deserve? 2-Wheeler is the lifeline of many daily wage labourers.
Tagging Union Minister Nitin Gadkari in this post, Kamra asked, ‘Will Indians use EVs like this?’ Kamra also said that those who have any problem with Ola Electric, should write their story below tagging everyone.
Aggarwal said – paid tweet, unsuccessful career Commenting on Kamra’s post, Bhavish Aggarwal said, ‘Since you care so much, come and help us! I will give you more money than this ‘paid tweet’ of yours or your failed career. Or stay quiet and let us focus on fixing real customers’ problems. Bhavish further wrote, ‘We are rapidly expanding the service network and will soon eliminate long queues.’
Ola received show cause notice Meanwhile, the central government had issued a show cause notice to Ola Electric over complaints from thousands of customers regarding the quality of its best-selling electric scooter. The National Consumer Helpline had taken this action after receiving more than 10,000 complaints in the last one year.
‘The Central Consumer Protection Authority (CCPA) had issued a ‘show cause notice’ against Ola for violation of consumer rights, misleading advertising and unfair trade practices. Various allegations were made in the complaints against Ola Electric.
- Delay in delivery of scooter
- delay in service
- Non-fulfillment of promised services
- manufacturing defect
- overcharging
- Poor quality components
99% complaints resolved Responding to the CCPA show cause notice, Ola Electric had said, ‘A robust mechanism is in place to deal with complaints and 99.1% of the 10,644 complaints received through CCPA have been resolved. But, the company did not clarify the total number of complaints filed by customers.
Company’s market share decreased Ola’s retail sales increased by 68% over the previous month to 41,605 units in October 2024, compared to 24,710 units in September. Now the company’s share in the 2-wheeler market has reached about 30%.
The company’s market share has declined in the last few months, from 53.6% in April to 27% in September. Bajaj Auto, TVS Motor, Ather Energy and Hero MotoCorp have increased monthly sales.
