Complainants are not satisfied with the disposal of complaints related to public problems on IGRS portal, CM portal and Tehsil Day. 13 departments have failed in the feedback taken from the government level. ADM (Protocol) Prashant Tiwari has warned all such departments.
.
These departments failed in the feedback of IGRS ADM (Protocol) said that while reviewing the disposal reports of a total of 15 departments in IGRS, the government had talked to the complainant. In which feedback was given by the complainant that the quality of disposal was not good. In this, mainly there were complaints related to Executive Engineer Electrical, District Social Welfare Officer, Executive Engineer Provincial Block PWD, District School Inspector, Divisional Transport Officer, District Supply Officer, District Basic Education Officer. Not satisfied even with the complaints received during Tehsil Day Similarly, in the review of disposal of public complaints received on Tehsil Day, the complainant has expressed dissatisfaction over the disposal of complaints related to District Social Welfare Officer, District Program Officer, Chief Veterinary Officer, Excise Officer, District Horticulture Officer, Deputy Commissioner MNREGA etc.
be resolved within time limit ADM (Protocol) has instructed the officers that the complaints received at any level should be resolved within the prescribed time limit and if the complaints related to himself or his subordinates are not resolved by the officer of any department within the time limit. So while ensuring the departmental responsibility of that district level officer, action will be taken against him. Strictest action will be taken. In the current month, no case should fall in the default category and the uploaded report, whether it is one’s own or that of a subordinate, must be reviewed and forwarded only if satisfied.